Service terms & AGB

1. Provider and application

These conditions concern creative services provided by Dustin Żurek / DUSTDEZIGN, Zielona 24, 62-800 Kalisz, Poland. They apply to a project only when made available to the client before the contract is concluded and incorporated into that agreement. Visiting the website does not create a service contract.

The individually agreed offer defines the project. Individually negotiated provisions take precedence, subject to mandatory law. Consumer protections also apply to self-employed clients where the law requires them.

2. Offers and commissioning

Portfolio images, example schedules and calculator estimates are informational. They are not a final offer or an automated order. A contract is concluded through the agreed acceptance process, normally by acceptance of a specific offer and confirmation of the commission.

Before commissioning, the offer identifies the service, deliverables, intended use, fees, applicable taxes, payment schedule, timing, included revisions and any third-party costs. A consumer receives the total price, or a clear calculation method where it cannot reasonably be determined in advance.

3. Scope of services

Services may include vehicle graphics and livery concepts, brand identity and logo design, website design and implementation, 3D modeling, rendering and animation. Only the services and output formats expressly included in the offer are commissioned.

Physical wrapping, painting, fabrication, vehicle modification, engineering approval, trademark clearance, hosting, maintenance and paid third-party licences are not included unless expressly agreed. Referring a wrapping studio or project partner does not make DUSTDEZIGN the supplier of that company’s services.

4. Brief, materials and cooperation

The client supplies the agreed brief, dimensions, references, brand assets and other necessary materials, and identifies a person authorised to approve the work. Feedback should be clear and consolidated.

Each party is responsible for the rights in the materials it supplies. The client must have permission for any logos, images, fonts, models or other assets submitted for the project. DUSTDEZIGN will raise reasonably identifiable rights or production concerns rather than treat the client’s approval as a waiver of its own obligations.

5. 30% advance and payment

An advance payment of 30% of the agreed project fee is due before work starts, according to the accepted offer. This is a payment on account (zaliczka), not an automatically non-refundable deposit or contractual forfeiture.

The remaining 70% is payable after approval of the final project and before delivery of the final files, unless a different schedule is individually agreed. Payment deadlines and any instalments are specified in the offer or invoice.

A calculator amount is an indicative starting estimate, not an invoice. Taxes and the final total are confirmed before the client commits. Any refund or settlement following cancellation is governed by the contract and mandatory law, including consumer withdrawal rights.

6. Schedule and changes

Milestones and delivery dates are agreed for each project. Work starts when the contractual prerequisites, necessary materials and advance payment have been received, and any required consumer request for an early start has been recorded.

Missing materials, delayed approvals or agreed scope changes may affect timing. DUSTDEZIGN will explain the impact and agree a revised schedule. A delay does not automatically approve a design or remove statutory remedies.

7. Revisions and additional work

The offer states the included rounds of revisions and the stage at which they apply. A revision refines the agreed direction; a new direction, additional vehicle, new scene or changed brief may require a revised quote.

Additional fees and time must be agreed before extra work begins. Correcting a failure to meet the agreed specification is not treated as a chargeable creative revision. There is no automatic fee for feedback that has not first been agreed.

8. Approval and delivery

Approval is requested for the relevant design or milestone. The client should check supplied names, text, brand placement, dimensions and agreed specifications. Approval does not waive mandatory rights or excuse a defect that remains DUSTDEZIGN’s responsibility.

Final files are delivered in the agreed formats. Editable working files, Blender scenes, native design documents, unused concepts and internal production tools are included only where expressly commissioned. Production-ready exports and agreed website handover materials remain part of the scope where the offer includes them.

9. Copyright and client use

DUSTDEZIGN retains copyright in its original creative work unless a separate agreement provides for a transfer of economic rights. The client receives the rights needed for the uses stated in the offer. The licence scope, exclusivity, territory, duration and payment conditions are confirmed before commissioning.

The client may not resell a design as a standalone product, offer it as stock artwork or license it to unrelated third parties without an express agreement. Supplying final files to a printer, wrapping studio, developer or other contractor solely to carry out the client’s authorised use is permitted within that use; it does not grant that contractor an independent resale right.

For a commissioned final logo, the agreed rights must allow the client to use it as the identifying sign of the client’s brand in the agreed media and applications. Any exclusive licence or transfer of economic rights is documented separately in the form required by law, with the permitted fields of use identified. Delivery of a file alone does not transfer copyright. Authors’ moral rights and third-party licence restrictions remain unaffected.

10. Vehicle and production requirements

Visualizations illustrate a concept. On-screen colour, lighting and materials can differ from physical paint, film, print and display settings. Where production is included, the parties agree the required colour references, dimensions, proofing and technical checks.

A competent installer or fabricator must verify vehicle fit, substrate condition and applicable technical and safety requirements. A visual body-kit concept is not engineering approval or homologation. These distinctions do not exclude DUSTDEZIGN’s responsibility for the services it has agreed to provide.

11. Confidentiality and portfolio publication

Confidential materials and agreed embargoes are respected. Unreleased work, confidential information and identifying client materials are not treated as automatically available for marketing. Portfolio publication and any necessary permissions are agreed with the client, subject to third-party rights and applicable data-protection law.

12. Complaints and defects

Please send complaints to hello@dustdezign.com, identifying the project, the issue and the remedy requested. Supporting files are helpful but do not limit the right to complain. Consumer complaints are answered within the statutory period, normally 14 days where that rule applies.

Statutory remedies for non-performance, defects or lack of conformity are preserved. There is no blanket exclusion of liability for intentional conduct, personal injury or liability that cannot lawfully be excluded. Any project-specific limitation requires a valid agreement and cannot override mandatory consumer protections.

13. Cancellation and suspension

A client may request cancellation or a pause by email. The financial consequences depend on the type of contract, work performed, authorised third-party commitments and applicable law. The 30% advance is not automatically forfeited.

DUSTDEZIGN will document the proposed settlement and any reusable deliverables. If an unresolved payment or cooperation issue prevents work, the client is informed and given an appropriate opportunity to remedy it before contractual remedies are exercised, unless the law permits immediate action. Statutory withdrawal and termination rights remain unaffected.

14. Consumer withdrawal from distance contracts

A consumer generally has 14 days from conclusion of a distance service contract to withdraw without giving a reason. Send an unambiguous statement to hello@dustdezign.com or to Dustin Żurek / DUSTDEZIGN, Zielona 24, 62-800 Kalisz, Poland. Sending it before the deadline is sufficient; using the model below is optional.

Reimbursement is made without undue delay and, where the withdrawal rules apply, within 14 days of receiving the withdrawal notice, using the original payment method unless another method is expressly agreed without extra cost.

Starting a service within the withdrawal period requires the consumer’s express request. If the consumer then withdraws, payment for work already performed is due only where the statutory conditions are met and is proportionate to the service supplied.

For a fully performed paid service, withdrawal is lost only if the legally required prior express consent and acknowledgement were obtained. For digital content supplied without a physical medium, any exception requires the applicable separate consent, acknowledgement and durable-medium confirmation. A custom-made design or a 30% advance does not by itself remove withdrawal rights. Contract-specific instructions and any early-performance requests are provided before commissioning.

15. Optional withdrawal notice

16. Using the website

The website and calculator can be used without creating an account. They require a current browser and an internet connection; interactive features require JavaScript. Do not submit unlawful content, interfere with the website or use portfolio material beyond statutory permission or a licence.

The calculator sends a project enquiry only when you press the send button. Sending does not place an order or reserve a meeting. You may also copy the brief or use your own email application. External sites have their own conditions. Data handling is explained in the Privacy Policy. Website availability may be interrupted for technical reasons; mandatory rights remain unaffected.

17. Applicable law, disputes and versions

Polish law applies to the extent permitted by applicable conflict-of-laws rules. Consumers retain the mandatory protections of their habitual residence where those rules require it. Court jurisdiction is determined by applicable law; these conditions do not require consumers to waive their statutory forum. Information on consumer redress is available through EU consumer dispute resolution.

The version supplied when the contract is concluded applies to that project. Later website updates do not retrospectively change an existing contract. An invalid provision is dealt with under applicable law, not automatically replaced by a provision favouring DUSTDEZIGN.